: I don't see my character in-game and on the character screen.
: Change your graphics profile to 'Balanced' or 'Optimize Performance' and it's fixed. It's a known bug with AMD cards.
: You have to send a email to [email protected] for security reasons.
: You have to send a email to [email protected] for security reasons.
A: Delete the bins and then open launcher to re-download them and make sure your windows account has enogh permissions.
A: Some background processes can stop it from launching, the most common culprits are AMD's Plays.tv, Raptr, MSI's Afterburner and Nahimic or click here.
A: Technically this could be a lot of things, but it's mostly due to people having ISP issues or because they didn't allow New Z through their firewall etc. It could also help to clean your cached game files, in case you don't know how click here.
A: Yea, it's another network related error. Try the same thing as above, and also try using Google's DNS servers and flush your DNS.
A: It could be a lot of things, but again check your background processes and close all unnecessary programs such as MSI Afterburner or check out the list here. If that is not helping, then submit us a ticket.
A: You should also add the entire New Z folder to exceptions in your firewall, anti-virus and defender. It could also getting caused by a program, a list of possible once are here.
A: Yea, it's another network related error. I suggest you try everything mentioned above, but this is mostly likely due to your own connection.
A: You can resolve this issue by restarting your computer, or by reinstalling New Z. You should also follow my suggestions under "Extra Tips".
A: Create a thread under "Technical Support" with a screenshot of the entire error message. It's important DEV's can see the ID and fix it ASAP.
A: I think this is quite self-explanatory, but you basically need to upgrade your computer.
A: You are out of luck. It's an error on behalf of New Z, and in short, it just means their game is down from a Windows update or DDOS etc. Just wait patiently.
A: I've noticed this error usually appears if your anti-virus has deleted the file. Just re-download and add New Z folder to exceptions in your firewall and anti-virus.
A: This error happens every time there's no slot available left on the server, so don't panic if you see this. Just wait 5 minutes and you should be able to join.
A: This means there's something blocking the game files to function properly. Just try and add the entire New Z folder to exceptions in your firewall and anti-virus.
A: The game basically still thinks you are in-game, even if your client is closed. This is happening a lot more than usual due to some changes Fred made.
A: Some of the things it does looked down upon in some anti-virus companies, and they automatically classify it as malware.
A: The answer is no, it does not. You must purchase a Windows computer or you could try running the game through Wine, but I do not promise it will work.
A: That means you are playing in the wrong region or the connection is not stable right now. You could use a VPN to stabilize your connection, but that's it. Please don't use free VPN's, they are over-used. It also could help to provide a ticket in case there is a provider issue.
A: If your character is going right, then press 'D' once. If your character is going left, then press 'A' once. Also make sure, there is no controller connected. Re-plug of the keyboard/mouse also could help.
A: Regular moderators won't be able to help, please email "[email protected]" for further instructions but keep in mind, GC purchases can take up to 3 days, depends which pay methode or bank you are using.
A: Unfortunately nothing can be done, please in the future add extra account security. The internet can be a dangerous place, and may this be a lesson. Here are some tips:
A: First you have to login [https://playnewz.com/account]here[/url] then you go on the "Security" tab and then you see already the button "Launch Google Authenticator". Forum Thread" rel="external nofollow">Here is also a tutorial about how to add google authenticator.
A: No problem! Just create a support ticket and your character will ge restored as fast as possible. Keep in mind, the items which had the character in his backpack, will stay deleted and can't get restored.
A: Please make sure New Z is actually using your graphics card and not the integrated graphics. Should be able to change it under your Nvidia settings.
A: Make sure your anti-virus and firewall doesn't block the connection, then change your DNS to Google's and flush your DNS. If that doesn't work, provide us a ticket and we can help you there.
A: This message only comes up if your connection is very unstable, or if you're cheating. You can use a VPN to stabilize the connection if you're just lagging but most of the time it's just when you have package lost.
A: Add exceptions on your firewall and anti-virus for the whole Infestation: New Z folder. If you have Windows 10, Windows Defender is a firewall and an anti-virus.
A: Unless it's essential for you, turn off Fast Load. Fast Load is meant for weaker computers, so if your computer is not low-end, turn it off.
A: Unfortunately, if that happens, you have to wait 10 minutes. You have a good amount of attempts before it blocks you. Make sure, you wait a bit as soon you see "Game session active" and also check if you wrote the correct login details (check for caps on/off).
A: If that's the case, you need to recover your email before we can help you. Once recovered, contact us at [email protected] from the recovered email.
A: Check out the points bellow:
A: Infestation: The New Z is a completely independent game from the previous Infestation Titles (f/k/a The War Z) and have no connection to the original publishers or developers. Accounts from the afore mentioned games did not and will not migrate to our game.
A: There are two kinds of currency available in our game: Game Dollars and Gold Coins. They are used to make purchases in the game. Bellow you can see which currency is for what:
Tip 1: Get someone experienced to look through your logs, but please do not give them to anyone but New Z Staff.
Tip 2: These logs are also known as "R3DLogs", and they CAN be extremely helpful in terms of identifying an issue.
Tip 3: It could also help to clean your cached game files, in case you don't know how click here.
Tip 4: A few regular things you should follow:
If you have any more questions or your issue is not listed here, you are welcome to create a ticket.
//The New Z Staff
Trash talking example:
Infestation: The New Z allows users to double verify accounts using external devices as extra login security measure. Double verification in Infestation: The New Z goes through 'Google Authenticator' which is mainly used by phones but can also be used in browsers. The goal of double verification is so users can secure their account more; when double verification set up; and someone knows that user's password; the person trying to login to the account would still need the user's phone to log into the account. In this way even if a user's password gets leaked, possible hackers still can't steal/log in to other user's accounts.
Enabling double verification in Infestation: The New Z is highly recommended as it makes it very hard for hackers to steal your account.
Here's a step by step guide about how to enable double verification for your Infestation: The New Z account. There are some requirements needed for the double verification:
• You are going to need a smartphone that where you can install apps on.
• You are going to need an Infestation: The New Z account.
Here's how to set up double verification for your Infestation: The New Z account:
1. Go to: http://playnewz.com/account.php
2. Click on the "security" tab.
3. Click on "Launch Google Authenticator".
4. You will get a pop-up about "Google Authenticator: Overview". It should show "Current Status: Disabled".
5. In the meanwhile go to any 'app store' on your phone and download an app called 'Google Authenticator'. Here's a link to the official app: https://itunes.apple.com/nl/app/google-authenticator/id388497605?mt=8
6. Now (from step 4) click on "next".
7. Click on "enable".
8. Go back to your phone, open the 'Google Authenticator' app, and somewhere on the top right of your screen should be a "+" button. Click on that.
9. Use either "scan bar code" or "scan manually" (what ever you prefer).
10. After doing this, the app should add your account on the list and immediately show a code.
11. Go back to your computer and type the code in the field. Then click on "Enable Google Auth".
12. A message should pop up saying: "Success: Google Authenticator has been disabled".
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